FAQs + POLICIES
Please note that these FAQs + Policies are subject to change as FILI Space grows and evolves.
LATE ARRIVALS + CANCELLATIONS (UPDATED)
LATE ENTRY + NO SHOW (NEW)
GENERAL
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FILI is a unique 3-in-1 concept coming to Squamish soon hosting a lively fitness studio, coffee and smoothie bar, a retail space. FILI is set to land in the Spring of 2024 in the Squamish community.
To experience the FILI class magic, FILI has partnered with Studio Collab (a local co-working space) to host small group movement classes. Classes range from Yoga, Pilates-inspired movement to body weight HIIT.
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FILI prides itself in being an inclusive and accessible space for all. Our classes are designed with various levels in mind with several modifications and options offered.
If you suffer from chronic pain or are returning to movement from an injury or concussion we recommend you consult with your physician before beginning a new exercise program.
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Yes in some ways and no in some others - FILI classes are designed with all levels in mind with some classes higher intensities than others. The aim to create an accessible and inclusive space in all of our classes and offer modifications and options.
Some examples include lower intensities in yoga + Pilates inspired classes and higher intensities in body weight HIIT classes or cardio classes.
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Instructors and classes are subject to change without notice. Please visit the FILI class schedule for updates.
FIRST TIMERS
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Yes! All clients must create an account to purchase class passes, manage memberships and sign up for classes. To create an account please visit the Studio Account Page
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Wear comfortable clothes you can easily move in and be prepared to sweat. Remember your water bottle and any sweat towels you’d like to bring, but please leave your mat at home (we have some for you!).
If you suffer from chronic pain or are returning to movement from an injury or concussion we recommend you consult with your physician before beginning a new exercise program.
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To ensure safety and an easy set up please arrive to check in at least 10-15 minutes before your class. For safety reasons and to prevent any disruptions we do not allow late entry to classes.
Class no shows are subject to an additional $10 charge - please read our No Show Policy here
With waitlisting in effect, please note your spot may be given to a standby student as any unclaimed spots four minutes before class will be released to waitlisted students.
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Yes - please visit our pricing page for more info on our current offers. We can't wait to see you in the studio soon!
CLASS CREDITS
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Class credits can be purchased on our website through our MarianaTek booking platform. Please note all class credit sales are non-transferrable, final sale and cannot be exchanged. Please take extra care to note your passes expiry date at checkout as expiry periods differ between different options. The intention of expiry periods is to encourage use of passes so you can enjoy your time at FILI.
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Unfortunately at this time we are unable to offer refunds on class packages.
If you cancel your class within our cancellation policy, the class will be credited back to your account for future use.
Please note our class cancellation window is in 6 hours
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To ensure spots are filled in a timely matter and to allow our waitlisted guests into class we have a 6 hour cancellation window the following cancellation policy in place.
Windows refer to hours before class for example, class is at 6pm, please ensure to cancel by noon to avoid any cancellation charges.
Classes cancelled with this window will have class credits credited back to your account. Memberships will occur a $10 late cancel fee.
For more information and how to cancel and manage your classes via your Mariana Tek account please view our how-to guide here
Please note that we do not accept cancellations via voicemail, email, or social media messages, so be sure to cancel your reservation directly through your Mariana Tek account.
Guest passes, $6 classes and community classes are subjects to additional late cancellation + no show fees - please see below
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To ensure fair access to classes, late cancellations for guest passes will result in a forfeited credit, and no-shows will incur a $10 charge to the host member’s account.
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For $6 classes, late cancellations and no-shows will incur an additional $10 charge to the original payment method.
For community (free) classes, a valid payment method is required on file. Late cancels and no-shows will result in an additional $10 charge to ensure fair access for all.
MEMBERSHIPS
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Yes! Our unlimited monthly membership is a great option for those looking to get the most of their FILI experience. Monthly memberships auto-renew every 30 days on the date of original purchase and are charged to the credit card on your account. Please note your card information is only used to charge reoccurring memberships, all other charges are done manually.
Monthly members are subject to late cancel charges for no-shows and late cancels. More details can be found in our Cancellations FAQs.
Unlimited memberships come with unique perks and member events such as 15% off all coffee and smoothie orders, first access to event sign ups and much more.
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Yes!
Our Weekly Warrior limited class membership is perfect for the busy human or the human who is visiting or passing through Squamish weekly. The Weekly Warrior membership renews on the first of every month and credits five classes every cycle. These classes are intended to be used once a week over a course of a month and will not roll over into the next month. This membership is perfect for the short term visitor to Squamish, the apres Whistler skier or the busy city commuter human.
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You can purchase your membership through our MarianaTek platform via our pricing page. From there you can input your personal sensitive information into our secure platform. At this time our staff members are happy to assist with any membership questions but they cannot handle any client specific sensitive payment information. All payment information must be entered by the client themselves.
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All memberships have a minimum three billing cycle commitment which then after you can cancel at any time.
If you wish to cancel your membership after three billing cycles, please cancel via via your Mariana Tek account. If you need assistance canceling your membership please email us at least 7 days before the expiration of the current cycle and we will cancel the auto-renew.
LATE ARRIVALS + CANCELLATIONS
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To ensure a smooth and uninterrupted class experience for all, we have a no late entry policy in place. We do not permit late entries to class and kindly ask clients to arrive 5-10 minutes before class to check in, set up, and have any pre-class conversations outside of our studio in our café. Late entry is any time after the class' specified start time.
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To ensure spots are filled in a timely matter and to allow our waitlisted guests into class we have a 6 hour cancellation window the following cancellation policy in place.
Windows refer to hours before class for example, class is at 6pm, please ensure to cancel by noon to avoid any cancellation charges.
Classes cancelled with this window will have class credits credited back to your account. Memberships will occur a $10 late cancel fee.
For more information and how to cancel and manage your classes via your Mariana Tek account please view our how-to guide here
Please note that we do not accept cancellations via voicemail, email, or social media messages, so be sure to cancel your reservation directly through your Mariana Tek account.
Guest passes, $6 classes and community classes are subjects to additional late cancellation + no show fees - please see below
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To ensure safety and an easy set up please arrive to check in at least 10-15 minutes before your class. For safety reasons and to prevent any disruptions we do not allow late entry to classes.
With waitlisting in effect, please note your spot may be given to a standby student as any unclaimed spots 3 minutes before class will be released to standby waitlisted students.
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To ensure spots are filled and to respect both our instructors and fellow clients, we have a No-Show Policy in place. No-shows are clients who have reserved a spot in class but do not show up or cancel out of class. Class passes and FILI memberships will incur a $10 no-show fee. Clients using member guest passes will have the $10 fee charged to the host member's account.
LATE ENTRY + NO SHOW
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To ensure a smooth and uninterrupted class experience for all, we have a no late entry policy in place. We do not permit late entries to class and kindly ask clients to arrive 5-10 minutes before class to check in, set up, and have any pre-class conversations outside of our studio in our café. Late entry is any time after the class' specified start time.
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Once you are in the room, we kindly ask that movement in and out of the studio to be kept to a minimum to avoid disruptions to the class. Multiple and regular re-entries in and out of the studio will not be permitted. Please arrive with enough time before class to give yourself enough time to go to the washroom and fill your water bottle.
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To ensure spots are filled and to respect both our instructors and fellow clients, we have a No-Show Policy in place. No-shows are clients who have reserved a spot in class but do not show up or cancel out of class. Class passes and FILI memberships will incur a $10 no-show fee. Clients using member guest passes will have the $10 fee charged to the host member's account.
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Heads up! Our new Late Cancel + No-Show Policy takes effect December 1st
✨ Here’s how it works:
Cancel at least 6 hours before class to avoid a fee
For membership holders, a $10 fee will be automatically charged for late cancels or no-shows
For class pass holders, a loss of credit will be automatically charged for late cancels or no-shows
If a guest no-shows or late cancels, the membership holder will be responsible for the $10 automatic fee.
Here is a chart displaying the breakdown:
Memberships
No Show: $10 automatic fee
Late Cancel: (<6 hrs before class) $10 automatic fee
Class Passes + Weekly Warrior Membership
No Show: Loss of credit
Late Cancel: Loss of credit
This update helps us keep classes full, support the waitlist, and respect everyone’s time. We know life happens, and you can always adjust your bookings anytime through your Mariana Tek account.
If anything comes up or you have questions, we’re always here to help at hello@filispace.com. A quick reminder that we aren’t able to accept cancellations through email, Instagram, or phone, so please make any changes directly through your Mariana Tek account.
WAITLIST
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Waitlist Policy
If a class is full, we highly recommend joining the waitlist! To do so, you’ll need a valid membership or class pack. If you don’t get a spot, your class credit will be automatically returned to your account.
Here’s how it works:
✨ Auto-Enrollment – If a spot opens more than one hour before class, you’ll be automatically added and notified by email.
✨ Managing Your Spot – If you’re still on the waitlist within an hour of class start time and no longer wish to wait, you can remove yourself just like canceling a class. Your class credit will be returned if you do so.
✨ Final Hour Openings – The waitlist locks one hour before class starts. Any last-minute open spots will be available on a first-come, first-served basis.
✨ Standby Students – With waitlisting in effect, please note your spot may be given to a standby student as any unclaimed spots 3 minutes before class will be released to standby waitlisted students.
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To check your waitlist status please log into your account and view your scheduled classes. If you are on the waitlist you will be able to see your waitlist position.
If you change your mind and no longer want your waitlisted class, be sure to remove yourself from the waitlist as the system will auto add clients into class up to 60 minutes before class.
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Our system has a 60-minute cutoff before class, so we recommend keeping an eye on your account to see if you’ve been added from the waitlist. For busier classes, some waitlisted clients come to the studio in case a spot opens up.
If you’d rather not be automatically enrolled, you can remove yourself from the waitlist and check back closer to class time. The list moves often and updates in real time through your account — so you might be added at an unexpected time (even overnight!).
If you know you won’t make it or no longer want to attend, simply remove yourself from the waitlist. You won’t lose your credit or be charged.
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Yes — you’ll need an active membership or a valid class credit to join the waitlist. If you’re using a class package, one credit will be held while you’re on the list. If you don’t come off the waitlist and into the class, that credit will automatically return to your account for future use.
STUDIO POLICIES
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Studio etiquette polices are put in place to ensure you and your fellow guests have an enjoyable time at FILI. We thank you in advance for respecting our studio guidelines.
Be present. Please give yourself ample time to arrive. We treat our studio like your sanctuary and want to give you the best and safest experience possible. To mitigate distractions for yourself and others we do not allow late entry into class.
No text and chat. Please leave all phones outside the room, if you are on-call or your child is sick please kindly leave your phone with our staff and we will come and get you if there is an emergency
Skip the cross talk. Our studio is our sanctuary, please use our cafe area as your social area for pre and post class catch ups :)
The pack. There is a direct correlation between your energy and your neighbour’s movement. Please consider this while moving in the studio.
Stay for the exhale. Once you are in the room we kindly ask that movement in and out of the studio to be kept to a minimum to avoid disruptions. Multiple and regular re-entries in and out will not be allowed.
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To ensure spots are filled in a timely matter and to allow our waitlisted guests into class we have a 6 hour cancellation window the following cancellation policy in place.
Windows refer to hours before class for example, class is at 6pm, please ensure to cancel by noon to avoid any cancellation charges.
Classes cancelled with this window will have class credits credited back to your account. Memberships will occur a $10 late cancel fee.
For more information and how to cancel and manage your classes via your Mariana Tek account please view our how-to guide here
Please note that we do not accept cancellations via voicemail, email, or social media messages, so be sure to cancel your reservation directly through your Mariana Tek account.
Guest passes, $6 classes and community classes are subjects to additional late cancellation + no show fees - please see below
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Please leave any valuables at home and advise you to use our lockers available on site. Due to the nature of our space, FILI is not responsible for any lost or stolen items. There will be an onsite lost and found area where items are held for two week periods. After that items will be donated to Pearl’s a local donation center.
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Please note we do not have childcare on site. To respect the experience for others at FILI and for liability reasons we do not allow children in our studio area or left unattended in our future bistro area.
If you show up with your mini or with inadequate supervision we will ask you to return another time and re-credit your class. We apologize for any inconvenience this may cause.
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Due to the nature of our classes attendees must be 16 years of age or older to attend. Younger attendees will require a physical waiver signed by a parent or guardian at the time of their first class. Please arrive early in order to complete the waiver.
For other occasions (Mommy and Me classes etc.) the minimum class age may shift due to the nature and intention of those classes/programs.
MEDICAL INQUIRIES
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Yes, but please consult with your physician prior to joining us. As a general set of guidelines we suggest the following:
Pre and Post Natal
Avoid crunching movements - sub for toe taps
Avoid prone (belly down) laying positions
Avoid high impact movements - sub for 'feet-on-the-ground' movements to relieve pressure from the pelvic floor
Monitor your intensity level. Your intensity with shift as you move through your trimesters, please return to comfortable position if you are feeling any lightheadedness during class
Post Natal Specific
Return to fitness 6 weeks after a vaginal births
Return to fitness 10 weeks after a C-section birth
Please note that these are general pre and post natal guidelines and we encourage you to communicate with your doctor and listen to your body accordingly. We highly encourage you to continue moving your body throughout your pregnancy journey just at a mindful pace. Due to the nature of our group fitness classes we are happy to offer suggestions but will not be able to accommodate any specific 1-on-1 requests. If you wish to inquire about Private Training sessions, please contact us.
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If you are recovery from an injury we do not advise taking classes until you have been cleared by your doctor. Once you are ready, feel free to reach out and we would be happy to provide class recommendations.
Please note that due to the group fitness nature of our classes we are unable to provide consistent 1-on-1 attention. It is also beyond the scope of our instructors to provide medical advice, if you needing any additional resources please refer to your doctor or an allied health professional (physiotherapist etc.). Personal training sessions can be arrange upon request using our contact form.